Overview🔖

At Servercrust, we aim to simplify billing and invoicing processes for our customers. This document provides a comprehensive guide to understanding and managing your invoices, payment statuses, and billing preferences.

1. Overview of Billing and Invoicing

   Servercrust generates invoices for all subscribed services and transactions. Invoices reflect charges for active services, renewals, or additional purchases, and they are categorized by their payment status.

2. Invoice Statuses

   1. Pending

      • These invoices are awaiting payment.

      • Services linked to unpaid invoices may be suspended after the due date.

      • To avoid interruptions, ensure timely payment.

   2. Paid

      • These invoices have been fully settled.

      • Paid invoices are archived for your records and can be downloaded from your dashboard.

   3. Cancelled

      • These invoices are voided and do not require payment.

      • Cancellation occurs due to service termination, failed transactions, or other adjustments.

3. Accessing Your Invoices

   You can view, download, and manage your invoices directly from the Servercrust customer portal.

   Steps to Access Invoices:

   1. Log in to your Servercrust Account.

   2. Navigate to the Billing section.

   3. Click on Invoices to view a list of all invoices, categorized by status.

   4. Select an invoice to view details, download it, or make a payment.

4. Making Payments

   1. Payment Methods Supported

      • Credit/Debit Cards: Visa, MasterCard, and others.

      • Mobile Money: M-Pesa (for Kenyan customers).

      • Bank Transfers: Contact support for bank details.

      • Other Payment Gateways: Available options will be displayed during checkout.

   2. How to Pay a Pending Invoice:

      • Go to the Invoices section in your account.

      • Locate the invoice with a Pending status.

      • Click Pay Now.

      • Choose your preferred payment method and complete the transaction.

      • Once the payment is successful, the invoice status will update to Paid.

5. Billing Cycles

   1. Monthly Billing

      • Services are billed every month on the anniversary of activation.

      • Invoices are generated 3 days before the due date.

   2. Annual Billing

      • Services are billed annually, with a single upfront payment.

      • Renewal invoices are generated 14 days before the due date.

6. Billing Notifications

   Servercrust keeps you informed about your billing status through:

   • Email Alerts: Notifications for invoice generation, due dates, and payment confirmations.

   • SMS Reminders: Available for customers who opt-in via their profile settings.

   • Dashboard Alerts: Real-time updates when you log into your account.

7. Refunds

   Refunds for paid invoices are processed in accordance with our Cancellation Policy. Refunds are credited back to the original payment method within 7-14 business days after approval.

8. Common Billing Issues

   1. Invoice Not Found

      Ensure your service is active. If the issue persists, contact support.

   2. Payment Fails

      Check the following:

      • Your payment method has sufficient funds.

      • Your card or payment gateway supports international transactions.

      • Your billing information is accurate.

   3. Service Suspension Due to Non-Payment

      Reactivate your service by paying the pending invoice. Services are restored within 1 hour of successful payment.

9. Common Billing Issues

   1. Invoice Not Found

      Ensure your service is active. If the issue persists, contact support.

   2. Payment Fails

      Check the following:

      • Your payment method has sufficient funds.

      • Your card or payment gateway supports international transactions.

      • Your billing information is accurate.

   3. Service Suspension Due to Non-Payment

      Reactivate your service by paying the pending invoice. Services are restored within 1 hour of successful payment.