Overview🔖

Servercrust is a cloud platform, founded in 2020, for compute instances, bare metal, IP addresses, domains and managed databases. Servercrust provides flexible compute instances, allowing customers to spin up virtual machines and database instances, tailored to their specific needs.

We understand that finding the right infrastructure is crucial for the success of any online business. Our primary consumers are individuals, companies, and governments. Whether you're looking for cloud instances, bare metal, multiple ips, domains or managed databases for your business, we are here to help.

Signup Process🔖

Welcome to Servercrust, your one-stop solution for cloud computing. This guide will walk you through the Signup and Login processes, the first steps to accessing the Servercrust platform.

Signing Up for Servercrust🔖

Creating an account is quick and straightforward. Follow the steps below:

How to Sign Up

1. Visit the Signup Page Navigate to the Servercrust homepage and click on the Sign Up button.

2. Fill in Your Details Provide the following information:

   • First Name: Enter your first name (e.g., John).

   • Last Name: Enter your last name (e.g., Doe).

   • Email Address: Use a valid email address (e.g., john.doe@example.com).

   • Password: Create a strong password (at least 8 characters, including letters and numbers).

   • Address: Provide your current address (e.g., 123 Main Street, Springfield).

   • Phone Number: Enter a valid phone number (e.g., +1-123-456-7890).

3. Submit the Form

   Click the Sign Up button to create your account.

4. Verify Your Email

   Check your email for a verification link. Click the link to activate your account.

Tips for Signing Up

• Use a secure password to protect your account.

• Double-check your email address for accuracy, as it will be used for verification and communication.

Logging Into Servercrust🔖

Once you have signed up, logging in is simple.

How to Log In

1. Go to the Login Page

   On the Servercrust homepage, click the Login button.

2. Enter Your Credentials

   • Email: Enter the email address you used during signup.

   • Password: Type in your password.

3. Click Login

   Press the Login button to access your account.

Forgot Your Password?

If you can’t remember your password:

1. Click Forgot Password on the login page.

2. Enter your registered email address.

3. Follow the instructions sent to your email to reset your password.

Troubleshooting

• I didn’t receive a verification email:

  Check your spam/junk folder. If it’s not there, click Resend Verification Email on the signup page.

• Login errors:

  Ensure your email and password are entered correctly. Passwords are case-sensitive.

• Need help?

  Contact Servercrust Support at support@servercrust.com.

Regions🔖

Servercrust provides a global infrastructure to support your cloud computing needs. Our regions are designed to offer optimal performance, scalability, and redundancy. Customers can select from a variety of regions to deploy their compute instances, ensuring low latency and compliance with local regulations.

We offer two types of compute instances: Flex and Standard, with region-specific availability.

Instance Types and Regions🔖

1. Flex Instances

   Flex instances are designed for maximum flexibility and performance. Currently, these instances are available exclusively in the following region:

   • Düsseldorf, Germany 🇩🇪 (Core)

2. Standard Instances

   Standard instances are available across multiple regions worldwide, categorized into three geographical zones: EMEA, AMERICAS, and APAC.

Regional Breakdown🔖

EMEA (Europe, Middle East, and Africa)

EMEA includes both Core (high-capacity) and Edge (latency-optimized) regions.

Region	Type	Location
Düsseldorf	Core	Germany 🇩🇪
Luxembourg	Core	Luxembourg 🇱🇺
Amsterdam	Core	Netherlands 🇳🇱
Frankfurt	Core	Germany 🇩🇪
Almaty	Edge	Kazakhstan 🇰🇿
Istanbul	Edge	Turkey 🇹🇷
Luxembourg-2	Core	Luxembourg 🇱🇺
Warsaw	Edge	Poland 🇵🇱
Johannesburg	Edge	South Africa 🇿🇦
Amsterdam-2	Edge	Netherlands 🇳🇱
Paris-2	Edge	France 🇫🇷
London	Edge	United Kingdom 🇬🇧
Newport	Edge	United Kingdom 🇬🇧
Dubai	Edge	UAE 🇦🇪
Darmstadt	Core	Germany 🇩🇪
Baku	Core	Azerbaijan 🇦🇿
Tashkent	Edge	Uzbekistan 🇺🇿

AMERICAS

The AMERICAS region includes Core and Edge locations across North and South America.

Region	Type	Location
Manassas	Core	United States 🇺🇸
Santa Clara	Edge	United States 🇺🇸
Chicago	Core	United States 🇺🇸
Sao Paulo	Core	Brazil 🇧🇷
Sao Paulo-2	Core	Brazil 🇧🇷

APAC (Asia-Pacific)

APAC features a mix of Core and Edge locations in Asia and Oceania.

Region	Type	Location
Singapore	Core	Singapore 🇸🇬
Tokyo	Core	Japan 🇯🇵
Hong Kong	Edge	Hong Kong 🇭🇰
Sydney	Edge	Australia 🇦🇺
Mumbai	Core	India 🇮🇳
Incheon	Core	South Korea 🇰🇷
Ho Chi Minh	Core	Vietnam 🇻🇳

Region Types: Core vs. Edge

• Core Regions:

  These regions offer high-capacity infrastructure designed for compute-intensive applications, ensuring maximum reliability and performance.

• Edge Regions:

  Edge regions are strategically located for latency-sensitive workloads. They provide quick response times for users close to these locations.

Choosing the Right Region

• Proximity: Select a region closest to your target audience for reduced latency.

• Compliance: Consider regions that comply with your industry or data sovereignty requirements.

• Performance: Use Core regions for heavy workloads and Edge regions for latency-sensitive tasks.

Getting Help🔖

At Servercrust, we are committed to providing our customers with exceptional support. Whether you have questions, encounter technical issues, or need assistance with your account, we’re here to help.

How to Contact Us

1. Email Support

   For detailed inquiries or when you need written responses:

   📧 Email: support@servercrust.com

   When to Use Email Support:

   • Reporting technical issues or bugs.

   • Requesting billing assistance or account-related queries.

   • Seeking guidance on deploying and managing instances.

   Our team strives to respond to all emails within 24 hours.

2. Phone Support

   For immediate assistance during business hours:

   📞 Phone: (+254) 712 304 207

   When to Call Us:

   • Urgent issues affecting your instances or access to the platform.

   • Clarifications on using the platform.

   • Assistance with selecting the right compute or database instance.

Our phone lines are open from:

• Monday to Friday: 9:00 AM to 6:00 PM (EAT)

• Saturday: 10:00 AM to 2:00 PM (EAT)

3. Knowledge Base and FAQs

   Explore our extensive knowledge base for self-service solutions:

   • Step-by-step guides on deploying and managing instances.

   • Troubleshooting common issues.

   • Information about pricing and regions.

   You can access the knowledge base by logging into your Servercrust account and visiting the Help Center section.

FAQ🔖

Here are answers to some of the most frequently asked questions to help you quickly find solutions and better understand our platform.

General Questions

1. What is Servercrust?

   Servercrust is a cloud platform founded in 2020, offering compute instances, bare metal servers, IP addresses, domains, and managed databases. It allows users to deploy flexible and scalable virtual machines tailored to their specific needs.

2. What services does Servercrust provide? We provide the following services:

   • Compute Instances: Flexible and standard virtual machines.

   • Bare Metal Servers: Dedicated physical servers for high-performance workloads.

   • Managed Databases: Fully managed database solutions.

   • IP Addresses and Domains: Resources for your online presence.

Account Management

3. How do I create an account?

   Visit the Servercrust website, click Sign Up, and fill out the form with your first name, last name, email, password, address, and phone number. Verify your email to activate the account.

4. I forgot my password. What should I do?

   Click Forgot Password on the login page, enter your registered email, and follow the instructions sent to your inbox to reset your password.

5. How can I update my account information?

   Log in to your account, go to the Profile Settings section, and make the necessary changes. Remember to save your updates.

Billing and Payments

6. What payment methods are accepted?

   We accept major credit cards, debit cards, and bank transfers. Additional options may vary depending on your region.

7. How can I view my billing history?

   Log in to your account and navigate to the Billing section. Here, you can view and download invoices for past payments.

Services and Regions

8. What is the difference between Flex and Standard instances?

   • Flex Instances: Designed for flexibility and high performance, available exclusively in Düsseldorf, Germany.

   • Standard Instances: Available globally across three zones: EMEA, AMERICAS, and APAC.

9. Which regions are available for Standard Instances?

   We offer multiple regions across EMEA, AMERICAS, and APAC. Refer to the Regions Documentation for a detailed list.

Technical Support

10. How can I contact support? You can reach us via:

    • Email: support@servercrust.com

    • Phone: (+254) 712 304 207

    For more details, refer to the Get Help Section.

11. Where can I find guides for using Servercrust?

    Access our comprehensive Knowledge Base in the Help Center of your account dashboard. It includes step-by-step guides, tutorials, and troubleshooting tips.

Troubleshooting

12. I can't log in to my account. What should I do?

    Ensure the following:

• You are using the correct email and password.

• Your account has been verified.

• If the problem persists, reset your password or contact support.

Compute Instances

13. What is a compute instance?

A compute instance is a virtual machine (VM) that you can customize based on your needs. It is used to run applications, host websites, or process data in the cloud.

14. What is the difference between Core and Edge regions?

• Core Regions: These regions provide high-capacity infrastructure, making them ideal for compute-intensive and scalable workloads.

• Edge Regions: These regions are optimized for low-latency applications, designed to provide faster response times for users closer to these locations.

15. How do I resize a compute instance?

    To resize your instance:

    1. Go to the Compute Instances section in your dashboard.

    2. Select the instance you want to resize.

    3. Choose a new plan or configuration (e.g., CPU, RAM, storage).

    4. Confirm the changes.

    Note: Resizing may require the instance to be temporarily restarted.

Bare Metal Servers

16. What are bare metal servers?

    Bare metal servers are dedicated physical servers that provide full hardware access without any virtualization layer. These are ideal for workloads requiring high performance and security.

17. How are bare metal servers different from compute instances?

    • Bare Metal Servers: Provide exclusive hardware resources, no shared infrastructure.

    • Compute Instances: Virtualized servers running on shared infrastructure with scalable options.

18. Can I deploy bare metal servers in all regions?

    Bare metal server availability varies by region. Check the Regions Documentation to see which regions support bare metal servers.

Managed Databases

19. What are managed databases?

    Managed databases are pre-configured database solutions (e.g., MySQL, PostgreSQL, MongoDB) where Servercrust handles maintenance tasks such as backups, updates, and scaling.

20. How do I create a managed database?

    1. Navigate to the Managed Databases section in your dashboard.

    2. Select the type of database you need (e.g., MySQL).

    3. Configure the database (e.g., region, storage size, users).

    4. Click Create to deploy your database.

21. Can I scale my database storage and performance?

    Yes, managed databases can be scaled up or down. Adjust the storage, compute power, or backup frequency from the database management section in your account.

Domains and IP Addresses

22. Can I purchase domains through Servercrust?

    Yes, Servercrust provides domain registration services. You can search for and register a domain directly from the Domains section of your dashboard.

23. How do I manage IP addresses?

    IP addresses can be assigned to your compute instances or bare metal servers. To manage them:

    1. Go to the Networking section in your dashboard.

    2. Allocate or release IP addresses as needed.

    3. Assign IPs to specific instances for connectivity.

24. Does Servercrust offer both IPv4 and IPv6?

    Yes, we provide both IPv4 and IPv6 addresses for instances and networking setups.

Storage

25. What storage options are available?

    Servercrust offers the following storage solutions:

    • Block Storage: High-performance, scalable storage for compute instances.

    • Object Storage: Ideal for storing large amounts of unstructured data such as images or backups.

26. How can I attach additional storage to an instance?

    1. Go to the Storage section in your dashboard.
    2. Create a new storage volume.
    3. Attach the volume to your desired instance.

Performance and Scalability

27. Can I scale resources dynamically?

    Yes, Servercrust supports both vertical scaling (resizing instances) and horizontal scaling (adding more instances) to meet your application demands.

28. Can I set up firewalls for my instances?

    Yes, you can configure custom firewalls to control traffic to and from your instances via the Networking section.

IP Abuse Policy🔖

At Servercrust, we take the responsible use of our network and IP address resources seriously. This policy outlines acceptable use, prohibited activities, and procedures for reporting abuse to ensure a secure and compliant environment for all users.

1. Acceptable Use of IP Addresses

   Servercrust IP addresses are provided to customers solely for lawful and authorized purposes, such as:

   • Hosting websites and applications.

   • Running cloud-based services and servers.

   • Facilitating secure and legitimate network communication

2. Prohibited Activities

   The following uses of Servercrust IP addresses are strictly prohibited:

   1. Malicious Activities

      • Hacking or unauthorized access to systems, networks, or devices.

      • Distribution of malware, ransomware, or viruses.

   2. Spamming

      • Sending unsolicited bulk messages (email or otherwise).

      • Operating unauthorized mailing lists or promoting deceptive marketing schemes.

   3. Fraudulent Activities

      • Impersonation or identity theft.

      • Hosting phishing websites or distributing phishing emails.

   4. Illegal Content

      Hosting, sharing, or distributing illegal content, including copyrighted materials, without proper authorization.

   5. Network Misuse

      • Performing Distributed Denial of Service (DDoS) attacks.
      • Excessive bandwidth consumption that disrupts network performance.

   6. Other Prohibited Uses

      • Using IP addresses for any activities that violate applicable laws or - regulations.
      • Using IPs for circumventing bans or restrictions on other platforms.

3. Abuse Investigation and Resolution

   Once a report is received:

   1. Investigation: Our team will investigate the issue to verify the claim.

   2. Action Taken: If abuse is confirmed, actions may include:

      • Disabling the offending IP address.

      • Suspending or terminating the customer’s account.

      • Reporting illegal activities to relevant authorities.

4. Customer Responsibilities

   Customers are responsible for all activities conducted using their allocated IP addresses.

   To prevent misuse:

   • Monitor your systems and network for unauthorized activity.

   • Secure your applications and servers against exploits.

   • Report suspected abuse of your assigned IPs immediately.

5. Policy Enforcement

   Violation of this policy may result in:

   • Immediate suspension or termination of services.

   • Revocation of IP address allocations.

   • Legal action or reporting to law enforcement agencies.

Terms of use🔖

Effective Date: 28/11/2024

These Terms of Use ("Terms") govern your access to and use of Servercrust’s services and platform. By using our services, you agree to comply with these Terms. If you do not agree, please refrain from using our platform.

1. Introduction

   Servercrust offers cloud-based services, including compute instances, bare metal servers, managed databases, IP addresses, and domain management. These Terms form a binding agreement between you ("Customer") and Servercrust ("Company").

2. Eligibility

   To use Servercrust services, you must:

   • Be at least 18 years old or the age of majority in your jurisdiction.

   • Provide accurate and complete registration information.

   • Agree to these Terms and our Privacy Policy.

3. Use of Services

   1. Permitted Use

      You may use Servercrust services for lawful purposes, including hosting websites, applications, and other approved workloads.

   2. Prohibited Activities

      You must not use Servercrust services for:

      • Illegal activities or hosting unlawful content.

      • Spamming, phishing, or distributing malware.

      • Network abuse, including DDoS attacks or unauthorized access attempts.

      • Sharing, selling, or transferring your account without prior authorization.

   Failure to comply with these restrictions may result in immediate suspension or termination of your account.

4. Account Responsibilities

   • Account Security: You are responsible for safeguarding your login credentials.

   • Accurate Information: Ensure all account information remains accurate and up to date.

   • Unauthorized Activity: Notify us immediately if you suspect unauthorized access to your account.

5. Service Availability

   Servercrust strives to maintain high service availability but does not guarantee uninterrupted or error-free operation. Downtime may occur due to maintenance, technical issues, or unforeseen circumstances.

   1. Scheduled Maintenance We will notify you in advance of planned maintenance that may affect service availability.

   2. Limitation of Liability Servercrust is not liable for any damages resulting from service disruptions, loss of data, or technical failures.

6. Billing and Payments

   • Pricing: All services are billed according to the rates specified on our website.

   • Payment Terms: Payments are due as per the billing cycle stated in your account.

   • Non-Payment: Failure to pay on time may result in suspension or termination of services.

7. Termination of Services

   1. By Customer:

      You may terminate your account at any time by contacting us through the customer portal.

   2. By Servercrust:

      We reserve the right to suspend or terminate services for:

      • Violation of these Terms.

      • Non-payment of fees.

      • Activities that compromise network integrity or security.

8. Intellectual Property

   All content, software, and technology used in connection with Servercrust services are owned by Servercrust or its licensors. You are granted a limited, non-exclusive license to use these services in accordance with these Terms.

9. Privacy

   Your use of Servercrust is governed by our Privacy Policy, which outlines how we collect, use, and protect your personal data.

10. Modifications to Terms

    Servercrust reserves the right to update or modify these Terms at any time. Changes will be communicated through our website or via email. Continued use of the services indicates your acceptance of the revised Terms.

11. Disclaimer of Warranties

    Servercrust services are provided on an "as is" and "as available" basis. We disclaim all warranties, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

12. Limitation of Liability

    Servercrust’s liability for any claims arising from the use of its services is limited to the amount paid by the customer in the three months preceding the incident.

13. Governing Law

    These Terms are governed by the laws of Kenya. Any disputes shall be resolved in the courts of Kenya.

Cancellation Policy🔖

At Servercrust, we strive to provide flexible and customer-centric services. This cancellation policy outlines the terms for canceling services, refunds, and other related considerations. By using our services, you agree to the terms outlined below.

1. Cancellation Requests

   Customers may cancel their services at any time through the Servercrust customer portal or by contacting our support team.

How to Cancel a Service

1. Log in to your Servercrust Account.

2. Navigate to the Instances section.

3. Select the instance(s) you wish to cancel.

4. Click Cancel Service and follow the prompts to confirm your request.

Alternatively, you can email our support team at support@servercrust.com or call us at (+254) 712 304 207 to request cancellation.

2. Notice Period

   • Monthly Billing: Cancellations must be made at least 2 days before the next billing cycle to avoid charges for the upcoming month.

   • Annual Billing: Cancellations made during an active subscription term are subject to the refund policy outlined below.

3. Refund Policy

   1. Refund Eligibility

      Refunds are available under the following conditions:

      • Services canceled within the first 7 days of activation (for eligible products only).

      • Technical issues caused by Servercrust that result in prolonged service unavailability.

   2. Non-Refundable Services

      The following are non-refundable:

      • Domain registration and renewal fees.
      • Bare metal server subscriptions.
      • Custom configurations and add-ons.

   3. Refund Processing

      Refunds are processed within 7-14 business days after cancellation approval. The refund will be credited to the original payment method.

4. Early Termination

   If a service is canceled before the end of its billing cycle:

   • Monthly Plans: Service remains active until the end of the current billing period. No partial refunds are provided.

   • Annual Plans: Refunds are prorated based on the remaining months, excluding any non-refundable fees

5. Server Data Retention

   When a service is canceled, all associated data (e.g., server configurations, databases, files) will be permanently deleted 7 days after the cancellation date.

   Customer Responsibility

   • Ensure you back up your data before canceling a service.

   • Servercrust is not liable for data loss after cancellation.

Getting Started